Guarantee

CPHL offer a guarantee on their pump hire service
At Cphl Ltd, we understand the importance of keeping all works on schedule and the spiralling costs that delays add to your projects. We take great pride in ensuring that we arrive on time every time and not only provide the best quality concrete but provide the best service possible too. To give our customers peace of mind, we have implemented guarantees to ensure you receive our best service on every occasion.

Details of our guarantees

Time Guarantee
Our concrete pump will be with you within your booked time slot or it will be free of charge on your next visit, GUARANTEED!

Concrete Promise
We will always provide the best quality concrete possible. All our concrete is made with primary ballast and portland cement, ensuring a top quality and long lasting product. No recycled ballast, blended cement or any sub-standard materials are used in our concrete.

Qualified Proffesionals
All our pump operators hold CPCS (Construction Plant Competence Scheme) certification in concrete pumping and all relevant Health and Safety certifications and are fully trained and experienced to handle every challenge onsite.

Cleanliness
Keeping your site as clean as possible is a priority to our team. Please help us to do this by providing a wash out box for all pump work. This ensures when pumping is completed and the wash out process starts, all mess is contained within a suitable wooden box around 2m x 1m x 200mm deep. Also required from site is a water hose which connects to our pumps with a very high powered jet wash to ensure we have enough water to continually clean as we go.

Straight Forward Pricing
No hidden surprises when your order with CPHL! At the point of booking your job in, we send a confirmation email which lists what we require from your team onsite. We also send you a copy of your delivery note listing exactly what you are paying for and details of any additional charges such as waiting time onsite that may arise. A copy of our terms and conditions is also included.

Friendly and Courteous Customer Service
We believe working together makes life easier and understand the need for good communication. We will resolve any invoicing or administrative queries within 48 hours. Our friendly team are here to solve any issue that may arise and enjoy assisting you in your project, big or small.

Drugs and Alcohol
All our team adhere to a strict drugs and alcohol policy and CPHL operate a stringent hiring process with drugs and alcohol testing prior to employment being offered. Random checks are also in place once staff are employed to ensure our levels of performance and safety are never compromised.

Accountability
We are always accountable for our actions and products and take every step to ensure we provide consistent good quality concrete on time. If, for any reason, we don’t live up to our guarantees and promises, we will always resolve any issue to our customer’s satisfaction.

If you have any questions about our guarantee, or about any of the services CPHL offer, then please do not hesitate to get in touch with our dedicated team who will be happy to assist you 24 hours a day, 7 days a week.

Take a look at some of the work CPHL have completed in the past on our portfolio page.